Careers

Job Description: The ideal Technical Service Supervisor will be an expert-level service professional with the ability to work with a high level of integrity and with minimal supervision. This role will be a leader to the other Technical Service Engineers and ensure everyone is performing the roles properly in their job descriptions. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale.

Essential Functions:

• Provide company training to new hires in the Technical Service Department.
• Manage the local technical team which includes assisting with schedules, overtime arrangements, and KPIs.
• Provide new and innovative ideas for improving the processes within the Department.
• Provide daily technical (troubleshooting) phone and online support for all Absen customers.
• Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
• Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.
• Conduct onsite technical installation for clients all over the United States.
• Deliver onsite technical installation consultation and provide clear instructions.
• Consult clients on technical service parts and new acquisitions.
• Assist with the support of the RMA service cycle on an as-needed basis.
• Manage RMAs and tech support calls via assigned tracking tools.
• Evolve technical database repository for tech support use (Problem/Solution Tree).
• Provide RMA / Tech support health reporting as needed by management.
• Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
• Assist in customer satisfaction surveys.
• Service Data Analytics compiling, reporting, and planning.
• Escalation management process (when applicable).
• Support sales representatives by providing technical knowledge to clients and potential clients.
• Coordinate the return of customer material back to the company for repair.
• Assess the potential application of company products or services and offer solutions that meet customer needs.
• Provide technical training to customers.
• Use technical knowledge of product offerings to support and build sales and support services.
• Provide support in both pre- and post-sales.
• Assist with root cause analysis of failed components from the field.
• Field and manage support calls as assigned.
• Complete applicable administration concerning the above-related activities.
• Travel to customer sites as needed to coordinate duties listed above.
• Management of assigned tasks.
• Performs all other duties assigned that the employee is capable of performing.

Competencies:

• Ability to break down complex problems into manageable parts.
• Thorough understanding of parts’ roots and relationship to other parts.
• Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
• Ability to work with a high level of integrity with minimal supervision.
• Excellent communication skills with the ability to interact with customers professionally.
• Demonstrated ability to use sound independent judgment.
• Advanced computer and networking skills.
• A desire to travel regularly.
• Problem-solving skills related to electronics.
• Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
• Ability to work from schematics or rough sketches.

Education & Experience Requirements:

• Preferred AS Degree in Computer Science, Engineering, or other technical related area plus 1-year minimum experience or equivalent technical training and 2+ years of LED/AV service and support experience.
• Technical Help desk, Network Operation Center (NOC), experience.
• Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
• AV industry or CTS certifications a plus.

Physical Requirements:

• Must be able to lift up to 25 lbs consecutively.
• Must be able to occasionally lift up to 50 lbs or more with help from coworkers.

Work Location:

• Remote/On-site
• Orlando Office & Warehouse

Travel:

• Minimum 65% Travel (potential for more depending on needs of the company)
• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required.

Language:

• Excellent written and verbal communication skills.
• Proficiency or fluency in Chinese-Mandarin requested but not required.

Job Description: The ideal Technical Service Engineer will be an expert-level service professional with the ability to work with a high level of integrity and with minimum supervision. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale.

Essential Functions:

• Provide daily technical (troubleshooting) phone and online support for all Absen customers.
• Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
• Provide technical advice regarding the technology and engineering of our products in order to promote, support, and service the sale of our products.
• Conduct onsite technical installation for clients all over the United States.
• Deliver onsite technical installation consultation and provide clear instructions.
• Consult clients on technical service parts and new acquisitions.
• Identify, manage, and coordinate the service RMA process (client, tools, and process) for the full RMA cycle and return.
• Manage RMAs and tech support calls via assigned tracking tools.
• Complete applicable administration in relation to the above-related activities.
• Evolve technical database repository for tech support use. (Problem/Solution Tree) management.
• Provide RMA / Tech support health reporting as needed by management.
• Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
• Assist in customer satisfaction surveys.
• Service Data Analytics compiling, reporting, and planning.
• Escalation management process (when applicable).
• Management of assigned tasks.
• Support sales representatives by providing technical knowledge to clients and potential clients.
• Coordinate the return of customer material back to the company for repair.
• Assess the potential application of company products or services and offer solutions that meet customer needs.
• Provide technical training to customers.
• Use technical knowledge of product offerings to support and build sales and support services.
• Provide support in both pre- and post-sales.
• Assist with root cause analysis of failed components from the field.
• Field and manage support calls as assigned.
• Complete applicable administration in relation to the above-related activities.
• Travel to customer sites as needed to coordinate duties listed above.
• Management of assigned tasks.
• Performs all other duties assigned that the employee is capable of performing.

Competencies:

• Ability to break down complex problems into manageable parts.
• Thorough understanding of parts’ roots and relationship to other parts.
• Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
• Ability to work with a high level of integrity with minimal supervision.
• Excellent communication skills with the ability to interact with customers in a professional manner.
• Demonstrated ability to use sound independent judgment.
• Advanced computer and networking skills.
• Must be willing and able to travel 65% of the time.
• Problem-solving skills related to electronics.
• Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
• Ability to work from schematics or rough sketches.

Education & Experience Requirements:

• Preferred AS Degree in Computer Science, Engineering, or other technical related area plus 1-year minimum experience or equivalent technical training and LED/AV service experience is a plus.
• Technical Help desk, Network Operation Center (NOC), experience.
• Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
• AV industry or CTS certifications a plus.

Physical Requirements:

• Must be able to lift up to 25 lbs consecutively.

Work Location:

• On-site
• Orlando Office & Warehouse

Travel:

• 65% Travel
• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required.

Language:

• Excellent written and verbal communication skills.
• Proficiency or fluency in Chinese-Mandarin preferred.

Compensation range:

Our total compensation range for this position is $20 to $25 per hour depending on qualifications, experience, and geographic location.

Job Description: The Senior Sales Engineer must have LED industry and market knowledge and be able to effectively communicate the Company’s brand and products value in such a way as to elicit a favorable reaction from the target customer.

Essential Functions:

• Meets the sales revenue target for the assigned region.
• Support Channel managers to develop relationship with current and potential clients.
• Makes accurate sale calculations and sales quotations of current prices.
• Must have technical skills, and the ability to understand LED products and parts. Answer technical questions and work on the design and solutions for projects.
• Has great presentation skills and can effectively sell the product to a customer through presentations, tours, and showing them the product.
• Must have excellent communication skills. Makes regular phone calls and emails to customers.
• Assist with getting clients to participate in ACE training.
• Works with Customer Service department to help facilitate DEMO Requests.
• Works with the Warehouse department to ensure products are shipped to clients on time.
• Updates and maintains accounts of customers including contact names and numbers for future sales.
• Follow ups with clients on orders, payments, and delivery. Trach the process from start to finish.
• Must be persistent and disciplined in all work.
• Able to handle fast pace and high volume of activity.
• Maintains professionalism, diplomacy, sensitivity, and tact to portray the company positively.
• Reports to and works with the corresponding Sales Manager or Director.
• Preforms all other duties assigned to them which the employee is capable of performing.

Competencies:

• Excellent written and verbal communication skills.
• Ability to give compelling sale pitches.
• Excellent presentation skills.
• Ability to relate to, and effectively communicate professionally with all levels of resources (i.e. Senior management, colleagues, contingent workers, clients, vendors, etc.)
• Ability to work under pressure and meet aggressive deadlines.
• Must have expert knowledge of all Absen products.
• Must have a positive and upbeat attitude.
• Ability to take initiative and seek out new business.
• Ability to maintain and develop relationships with current clients.
• Ability to build rapport quickly.
• Ability to identify the wants and needs of target customers.
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in Engineering Business Administration, or Business Management.
• A minimum of 5 years of sales, engineering or project management background in the LED display industry is preferred but not required.

Physical Requirements:

• Must be able to lift up to 20 lbs consecutively.

Work Location:

• Remote, Absen Facilities as needed.

Travel:

• May be required to travel through the year for business meetings, trade shows, training, demos, and other business-related events.
• Must have a valid drivers’ license.

Compensation range:

Our total compensation range with sales commission/bonus opportunity for this position is $90K – $12K, depending on qualifications, experience, and geographic location.

Job Description:  In conjunction with the US team, this position is responsible for the development of xR stage and Virtual Production accounts (VP integration, VFX companies, top tier production companies) and VP consultants in the US market.

Essential Functions:

• Preferred extensive knowledge and experience in virtual productions. Familiar with the VP ecosystem and main players. A clear understanding of the xR stage and vestural production (LED Volume). Rich experience in Disguise workflow and other top rated xR technology.
• Experience in the traditional rental staging (RS) market is a plus.
• Well-connected in the virtual production industry especially with decision-makers and key influencers, such as TV/film directors, executive producers, directors of photographers., VFX supervisors, ect.
• Participate in making Absen US VP go-to-market strategy and sync with each sales region, following through the whole sales process.
• Leverage key RS consulting/design companies, creative agencies, and professional production individuals to favor the Absen brand and VP products.
• Attribute to xR stages & film production accounts development and ongoing projects discussion and negotiation.
• Integral role in key project demo shoot-put and value proposition. Travel with sales team and present VP product solutions, benefits and analyze customer needs and project info. Gather feedback through filed activity and transfer the feedback to appropriate company staff. This includes sales, marketing, product management and R & D departments. Monthly and quarterly reports of virtual production market summary.
• Host clients to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Preforms all other duties assigned that the employee can preform.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in high-pressure environments.
• Legally authorized to work in the U.S.

Physical Requirements:

• Must be able to lift up to 25 lbs consecutively.

Education & Experience Requirements:

• Sales, Engineering, or Project Management background in xR stage and virtual production industry.

Language Requirements:

• Excellent written and verbal communication skills.
• Proficiency of fluency in additional languages is preferred but not required.

Work Location:

• Remote
• Travel to Orlando, FL & Los Angeles, CA Office/Warehouse as needed.

Travel Requirements:

• Must travel to fulfill job duties and responsibilities as needed.
• Valid driver’s license required.
• May be required to work overtime and flexible hours on an as-needed basis.
• May be required to travel throughout the year for business meetings, trade shows, training, demos, and other business-related events.

Job Description: In conjunction with the US team, his position is responsible for the development of AV consultants/design firms nationally in the assigned industries in the US market. Main applications for the assigned markets based in Absen segmentation may include Top Corporations Entertainment, IT Services/Software, Healthcare, Education, ect.

Essential Functions:

• Have knowledge f the entire US market. Analyze market trends, including but not limited to technology trends, product trends, consumer requirements, ect. For the main applications.
• Establish targeted customer development strategies. Develop, and maintain relationships with new and existing AV consultants/design firms to get Absen products specified into projects.
• Coordinate with the US team to provide support to consultants/design firms and set performance goals in the designated markets.
• Provide technical escalations to consultants/design firms and review bid documents from them.
• Keep informed of new products, services, and other general information of interest to consultants/design firms.
• Gather feedback through field activity and transfer the feedback to appropriate company staff. This includes sales, marketing, product management, and R&D departments.
• Preparation of monthly and quarterly industry situation reports.
• Manage the communication with consultants/design firms and Absen team during the implementation of the projects.
• Host consultant/design firms to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Performs all other duties as assigned by management.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in high-pressure environments.
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in Engineering, Business Administration, or Business Management.
• Sales, engineering, or project management background within the LED industry.

Physical Requirements:

• Must be able to lift up to 20 lbs consecutively.

Work Location:

• May be required to work overtime and flexible hours on an as-needed basis.

Travel Requirements:

• May be required to travel throughout the year for business meetings, trade shows, training, demos, and other business-related events.
• Must have a valid drivers’ license.

Compensation range:

Our total compensation range with sales commission/bonus opportunity for this position is $180K – $210K, depending on qualifications, experience, and geographic location.

Job Description: Have a good relationship and successful record with channel accounts in the designated market in the Pro AV industry in the US. Understand the channel market by working with end users, consultants, and integrators.

Essential Functions:

• Establish targeted customer development strategies in the designated territory and set up an overall strategy for long-term partnership.
• Develop and maintain relationships with channel partners to get Absen in the vendor system and get Absen products specified into projects as preferred vendors.
• Keep informed of products, services, and other general information of interest to listed accounts.
• Have experience with direct view LED and have some hands-on experience to provide support in demo shootouts.
• Coordinate with the US team to provide support to channel partners, consultants, and dealers during the implementation of the projects.
• Provide Lunch and Learn, sales training, local show, or demo support on site from local if needed.
• Host key accounts to visit HQ and factors in China.
• Communicate with other Absen business units or departments to exchange info or market insights.
• Performs all other duties as required or assigned.

Competencies:

• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in high-pressure environments
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in Engineering, Business Administration, or Business Management.
• A minimum of 5 years of sales, engineering or project management background in the LED display industry is preferred but not required.

Physical Requirements:

• Must be able to lift up to 20 lbs consecutively.

Work Location:

• Remote, Absen facilities as needed.

Travel Requirements:

• May be requires to travel throught the year for business meetings, trade shows, training, demos, and other business-related events.
• Must have a valid drivers’ license

Compensation range:

Our total compensation range with sales commission/bonus opportunity for this position is $135K to $180K, depending on qualifications, experience, and geographic location.

Job Description: In conjunction with the US team, this position is responsible for developing Rental Staging accounts in the assigned regions in traditional concert touring and cooperate markets, as well as accounts in virtual production industries.

Essential Functions:

• Develop and implement the company strategy for the business development of specific markets assigned to the candidate, with a special focus on opening new opportunities in those industries and generating leads to ensure targets are met or exceeded in the designated markets.
• Identifies new accounts to sell LED products.
• Develop and maintain relationships with new and existing customers to expand sales.
• Direct sales forecasting activities and set performance goals in coordination with the team in the designated markets.
• Integral role in key project demo shoot-out, traveling with the sales team presenting product solutions and benefits, and analyzing the customers’ needs and project info.
• Product and solution advocate. Lead relationships with key accounts, provide technical information, and win orders.
• Gather feedback through field activity and transfer the feedback to appropriate company staff. This
• includes sales, marketing, product management, and R&D departments.
• Monthly and quarterly report of R&S market summary.
• Host RS clients to visit HQ and factory in China.
• Participate in marketing events such as seminars and trade shows to capture brand awareness.
• Performs all other duties assigned to them of which the employee is capable of performing.

Competencies:

• Strong technical background with hands-on experience on LED display and related peripheral equipment
• and understanding Nova-star and Brompton software in and out.
• Teamwork and communication skills.
• Excellent client orientation around problem-solving and delivering solutions.
• Ability to work in and maintain performance expectations in a high-pressure environment.
• Legally authorized to work in the U.S.

Education & Experience Requirements:

• Bachelor’s degree or above with a major in engineering, business administration, or business management.
• Sales & engineering or project management background in LED industry.

Physical Requirements:

• Must be able to lift up to 20lbs consecutively.

Work Location:

• Remote.
• Orlando Office and Warehouse, as needed.
• May be required to work overtime and flexible hours on an as-needed basis.
• May be required to travel throughout the year for business meetings, tradeshows, training, demos, and
• other business-related events.

Job Description: In conjunction with the US team, this position is responsible for the development of Tier 1 and Tier 2 Rental Staging accounts, in traditional concert touring and corporate markets, as well as accounts in virtual production industries in the US market, designated in an assigned Territory.

Essential Functions:
•       knowledge and experience in RS emerging verticals such as VR studios and film but also in traditional concert touring and corporate market, providing market insights to US sales and marketing departments.
•       Well-connected in Tier 1 and Tier 2 RS accounts especially with decision-makers and key influencers.
•       Attribute to Tier 1 and Tier 2 RS accounts development and ongoing projects discussion and negotiation.
•       Integral role in key project demo shoot-out, traveling with the sales team presenting product solutions and benefits, and analyzing the customers’ needs and project info.
•       Product and solution advocate. Lead relationships with key accounts, provide technical information and win orders.
•       Gather feedback through field activity and transfer the feedback to appropriate company staff. This includes sales, marketing, product management, and R&D departments.
•       Monthly and quarterly report of R&S market summary.
•       Host RS clients to visit HQ and factory in China.
•       Participate in marketing events such as seminars and trade shows to capture brand awareness.
•       Performs all other duties assigned to them of which the employee is capable of performing.

Competencies:

•       Strong technical background with hands-on experience on LED display and related peripheral equipment and understands Nova-star and Brompton software in and out.
•       Teamwork and communication skills.
•       Excellent client orientation around problem-solving and delivering solutions.
•       Ability to work in and maintain performance expectations in a high-pressure environment.
•       Legally authorized to work in the U.S.

Education & Experience Requirements:

•       Bachelor’s degree or above with a major in Engineering, Business Administration, or Business Management.
•       Sales, Engineering, or Project Management background in the LED industry.

Physical Requirements:

•       Must be able to lift up to 20 lbs consecutively.

Work Location:

•       Remote

Travel Requirements：

•       Must have a valid driver’s license.
•       May be required to work overtime and flexible hours on an as-needed basis.
•       May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events.

Compensation range：

•       Our total compensation range with commission/bonus opportunity for this position is $135k-$180K annually, depending on qualifications, experience, and geographic location.

Job Description: The ideal Technical Service Engineer will be an expert-level service professional with the ability to work with a high level of integrity and with minimum supervision. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale.

Essential Functions:
•       Provide company training to new hires in the Technical Service Department.
•       Provide daily technical (troubleshooting) phone and online support for all Absen customers.
•       Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
•       Provide technical advice regarding the technology and engineering of our products in order to promote, support, and service the sale of our products.
•       Conduct onsite technical installation for clients all over the United States.
•       Deliver onsite technical installation consultation and provide clear instructions.
•       Consult clients on technical service parts and new acquisitions.
•       Identify, manage, and coordinate the service RMA process (client, tools, and process) for the full RMA cycle and return.
•       Manage RMAs and tech support calls via assigned tracking tools.
•       Complete applicable administration in relation to the above-related activities.
•       Evolve technical database repository for tech support use. (Problem/Solution Tree) management.
•       Provide RMA / Tech support health reporting as needed by management.
•       Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
•       Assist in customer satisfaction surveys.
•       Service Data Analytics compiling, reporting, and planning.
•       Escalation management process (when applicable).
•       Management of assigned tasks.
•       Support sales representatives by providing technical knowledge to clients and potential clients.
•       Coordinate the return of customer material back to the company for repair.
•       Assess the potential application of company products or services and offer solutions that meet customer needs.
•       Provide technical training to customers.
•       Use technical knowledge of product offerings to support and build sales and support services.
•       Provide support in both pre- and post-sales.
•       Assist with root cause analysis of failed components from the field.
•       Field and manage support calls as assigned.
•       Complete applicable administration in relation to the above-related activities.
•       Travel to customer sites as needed to coordinate duties listed above.
•       Management of assigned tasks.
•       Performs all other duties assigned that the employee is capable of performing.

Competencies:

•       Ability to break down complex problems into manageable parts.
•       Thorough understanding of parts’ roots and relationship to other parts.
•       Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
•       Ability to work with a high level of integrity with minimal supervision.
•       Excellent communication skills with the ability to interact with customers professionally.
•       Demonstrated ability to use sound independent judgment.
•       Advanced computer and networking skills.
•       Must be willing and able to travel 65% of the time.
•       Problem-solving skills related to electronics.
•       Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
•       Ability to work from schematics or rough sketches.

Education & Experience Requirements:

•       Preferred AS Degree in Computer Science, Engineering, or other technical related area plus 1-year minimum experience or equivalent technical training and LED/AV service experience is a plus.
Technical Help desk, Network Operation Center (NOC), experience.
•       Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
•       AV industry or CTS certifications a plus.

Physical Requirements:

•       Must be able to lift up to 25 lbs consecutively.

Language Requirements:

•       Excellent written and verbal communication skills.
•       Proficiency or fluency in Chinese-Mandarin preferred.

Work Location:

•       Remote/On-site
•       Orlando Office & Warehouse

Travel：

•       65% Travel
•       Must travel to fulfill job duties and responsibilities as needed.
•       Valid driver’s license required.

Compensation range：

•       Our total compensation range for this position is $20 to $25 per hour depending on qualifications, experience, and geographic location.

Job Description: The ideal Technical Service Supervisor will be an expert-level service professional with the ability to work with a high level of integrity and with minimal supervision. This role will be a leader to the other Technical Service Engineers and ensure everyone is performing the roles properly in their job descriptions. This role will perform a variety of complex technical tasks needed to support customers with basic troubleshooting capabilities designed to isolate and resolve any LED issues experienced. This role will ensure the success of Absen products post-sale. 

Essential Functions:
•       Provide company training to new hires in the Technical Service Department.
•       Manage the local technical team which includes assisting with schedules, overtime arrangements, and KPIs.
•       Provide new and innovative ideas for improving the processes within the Department.
•       Provide daily technical (troubleshooting) phone and online support for all Absen customers.
•       Deliver access to technical manuals, collateral, SW/FW, and work instructions as needed.
•       Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.
•       Conduct onsite technical installation for clients all over the United States.
•       Deliver onsite technical installation consultation and provide clear instructions.
•       Consult clients on technical service parts and new acquisitions.
•       Assist with the support of the RMA service cycle on an as-needed basis.
•       Manage RMAs and tech support calls via assigned tracking tools.
•       Evolve technical database repository for tech support use (Problem/Solution Tree).
•       Provide RMA / Tech support health reporting as needed by management.
•       Conducts routine tests and solves mechanical or electronic problems involved in the operation of the products.
•       Assist in customer satisfaction surveys.
•       Service Data Analytics compiling, reporting, and planning.
•       Escalation management process (when applicable).
•       Support sales representatives by providing technical knowledge to clients and potential clients.
•       Coordinate the return of customer material back to the company for repair.
•       Assess the potential application of company products or services and offer solutions that meet customer needs.
•       Provide technical training to customers.
•       Use technical knowledge of product offerings to support and build sales and support services.
•       Provide support in both pre- and post-sales.
•       Assist with root cause analysis of failed components from the field.
•       Field and manage support calls as assigned.
•       Complete applicable administration concerning the above-related activities.
•       Travel to customer sites as needed to coordinate duties listed above.
•       Management of assigned tasks.
•       Performs all other duties assigned that the employee is capable of performing.

Competencies:

•       Ability to break down complex problems into manageable parts.
•       Thorough understanding of parts’ roots and relationship to other parts.
•       Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
•       Ability to work with a high level of integrity with minimal supervision.
•       Excellent communication skills with the ability to interact with customers professionally.
•       Demonstrated ability to use sound independent judgment.
•       Advanced computer and networking skills.
•       A desire to travel regularly.
•       Problem-solving skills related to electronics.
•       Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters, and other electronic instruments.
•       Ability to work from schematics or rough sketches.

Education & Experience Requirements:

•       Preferred AS Degree in Computer Science, Engineering, or other technical related area plus 1-year minimum experience or equivalent technical training and 2+ years of LED/AV service and support experience.
•       Technical Help desk, Network Operation Center (NOC), experience.
•       Ability and experience working with phone systems, Excel, Word, Access, PowerPoint, and ERP/CRM systems.
•       AV industry or CTS certifications a plus.

Physical Requirements:

•       Must be able to lift up to 25 lbs consecutively.
•       Must be able to occasionally lift up to 50 lbs or more with help from coworkers.

Language Requirements:

•       Excellent written and verbal communication skills.
•       Proficiency or fluency in Chinese-Mandarin requested but not required.

Work Location:

•       Remote/On-site
•       Orlando Office & Warehouse

Travel：

•       Minimum 65% Travel (potential for more depending on needs of the company)
•       Must travel to fulfill job duties and responsibilities as needed.
•       Valid driver’s license required.