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Absen DOOH LED display solutions bring your brand advertising to life.Enhance customer engagement and brand recognition with Absen's interactive and creative LED displays.Make an impression with Absen's high-quality and customizable LED displays for commercial spaces.Upgrade your corporate environment with Absen's seamless and reliable LED solutions.Efficiently achieve data visualization presentation, facilitate government units to timely and effectively mobilize various resources.Rich broadcasting presentation forms, increasingly interactive, providing a better visual experience.Entering a new era of smart education with high brightness, big sizes, ultra-clear LED screens.Absen's rental & staging LED products cater to versatile indoor/outdoor events and virtual production, creating immersive visual effects for diversified stages and shooting environments.Absen sports LED display solutions built to stand out on stadium.Helping places of worship advance their message through LED Technology.
FAQ
Frequently Asked Questions
Q
How long does it take for a repair? What is the turnaround time?
A
Our standard TAT time for repairs are as followed, modules under 100 pieces usually take 14 days or less, and modules or parts over 100 pieces can take up to 30 days plus. Please also be advised that due to uncontrollable circumstances these TAT times can vary.
Q
Do I need an authorization number for repair?
A
Yes, you will need an authorization number for repair.
Q
How can I get an authorization number for repair?
A
Please fill in the “Return Materials Authorizations Request form” and our technical support team will issue an authorization after reviewing your request.
Q
What is the RMA procedure?
A
1. Submit the RMA request form online 2. Our Technical Service Team will email you an authorization number and the designated Absen repair center address. 3. Pack and Ship – Friendly reminder, please attach the request form and the authorization number to the outside of all packages being shipped. Please securely package all RMAs well before shipping to Absen to prevent any unnecessary damage.
Q
Does Absen provide product and service warranty options?
A
At Absen, we stand behind our products and are committed to providing you with the best.
Absen offers a standard limited warranty on all of our LED products. Click here to learn more about the terms and conditions or contact us for more information.
Q
How long does it take for installation scheduling?
A
We request at least 2 weeks before the installation date.
Q
How can I order parts or accessories?
A
You may contact our Sales Rep for order or contact us at tech.support@usabsen.com.
Q
Where can I find more Absen product information?
A
Please fill in your information here, we are happy to assist you for finding the best LED solution for your project or you may click “Products” for more product information.
Q
What are your service center hours of operation?
A
Our regular working hours is from 8:30am to 5:30pm EST, Monday to Friday Absen also provide 7/24 online service, for emergency support please call (866) 872-2736
Q
Where should I return the repair to?
A
Our Technical Service Team will email you an authorization number and the designated Absen repair center address after you submitted the RMA request form. Friendly reminder, please attach the request form and the authorization number to the outside of all packages being shipped. Please securely package all RMAs well before shipping to Absen to prevent any unnecessary damage. (Please note we cannot process your repair without authorization number, we may reject or return packages back at sender cost.)