WARRANTY
Absen Product Warranty
Your Satisfaction is Our Priority
At Absen, we stand behind the quality of our products. That's why we offer a comprehensive warranty on all of our products.
Here's what you need to know:
Warranty Coverage
Absen offers customers assurance through competitive Standard Warranty and Lifetime Limited Warranty . To view the different Warranty options for your Absen display products, select from the list below.
Exclusions
Our warranty does not cover damage caused by misuse, abuse, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.
How to Make a Claim
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
Modes of Service
Absen may provide replacement or repair through the following services:
1. Online Remote Technical Support. This service is applicable for technical problems, including, but not limited to connection issues of signal cables and power cables, system software issues and parameter settings, and replacement issues of the module, power supply, system card, etc.
2. Return Material Authorization Service. For problems that cannot be solved by online technical support, Absen will confirm with the Buyer whether to provide Return Material Authorization services.
3. On-site service. The buyer may submit service requirements through the Absen's website, email, telephone and other service channels with their serial number, applied service, site address, and contact information. Absen may, at its full and complete discretion, send an engineer to the Buyer's location. Expenses for labor may be charged by Absen when providing on-site service and prices are outlined in the Absen Service Price Book.